When you embark on a journey, whether for business or leisure, experiencing a flight delay ranks among the most frustrating experiences. Such delays can disrupt your plans, cause inconvenience, and even lead to financial losses. This AirHelp review delves into solutions for the complexities of flight delay compensation, highlighting its functions and more.

AirHelp claims to significantly simplify the process of obtaining flight compensation for you if you encounter a delayed, overbooked, or canceled flight. This thorough evaluation assesses their effectiveness and ease of use, exploring real user experiences and outcomes to determine whether AirHelp lives up to its promises. Let’s diligently find out the truth.


What is AirHelp?

AirHelp, a worldwide service dedicated to helping passengers with delayed, canceled, or overbooked flights, boasts a remarkable 90% success rate in eligible claims. Streamlining the compensation process and championing passenger rights, AirHelp has successfully compensated over 2 million travelers. Their record showcases their ability to turn travel issues into positive compensation results.

The user-friendly and efficient platform streamlines the claim process, offering up to €600 per passenger under EU law. From assessing eligibility to handling airline communication, AirHelp’s expert team and advanced technology take the hassle out of flight disruptions, turning travel frustrations into financial rewards and ensuring passenger satisfaction. For more detailed information, you can visit AirHelp.


How Does AirHelp Work?

Utilizing advanced technology and a team of legal experts, AirHelp assesses flight data and EU law to determine if a passenger is eligible for compensation. Once eligibility is confirmed, AirHelp handles the entire process of claiming the airline’s compensation, minimizing the passenger’s hassle. Their expertise accelerates the process and increases the likelihood of a successful claim.

This approach ensures a smooth and efficient experience, freeing passengers from complex legal procedures. AirHelp’s system keeps clients informed at every step, providing transparency and peace of mind throughout the compensation process. Their commitment to customer service means that passengers can rely on consistent support and guidance.


Benefits of Using AirHelp

The complexities of flight disruptions and compensation claims can be daunting for any traveler. AirHelp redefines the travel experience by prioritizing passenger rights, from convenience and efficiency to a higher success rate and expert guidance. Explore how AirHelp can transform your journey and provide peace of mind during flight-related challenges:


  • Convenience: AirHelp simplifies the compensation claim process, eliminating passengers needing to personally navigate the often complex and time-consuming procedures associated with airline compensation claims. You can focus on your travel plans while AirHelp handles the details.


  • Efficiency: Leveraging their expertise and technology, AirHelp offers efficient handling of claims, often resulting in quicker resolution times than passengers managing claims independently. This efficiency ensures that you receive your compensation promptly, reducing the frustration of waiting.


  • Higher Success Rate: With a team of legal experts and a deep understanding of aviation law, AirHelp significantly increases the likelihood of a successful claim, ensuring passengers receive the compensation they are entitled to. Their success rate provides peace of mind, knowing that your claim is in capable hands.


  • Expert Guidance: AirHelp provides specialist advice and guidance throughout the claim process, keeping passengers informed and supported, thus reducing the stress and uncertainty associated with such claims. Their knowledgeable support team is readily available to address any questions or concerns.



What Situations Can AirHelp Deal With?

Are you entitled to flight compensation? It’s surprising how often you may be eligible, even though airlines rarely inform passengers. Flight disruptions can be frustrating, but understanding when you have a claim is essential. Take advantage of the compensation you deserve; discover your eligibility today.

Here are situations where you can claim, with or without AirHelp:


  • Cancelled flights
  • If your flight was canceled without notice, you could claim up to $700 for flight compensation plus your refund.
  • Flight delays
  • If you had to wait more than 3 hours for a delayed flight, you could claim up to $700 in compensation.
  • Missed connections
  • You could claim compensation if you arrived at your destination more than 3 hours late.
  • Uncooperative airlines
  • If the airline has rejected or ignored your claim, AirHelp can help check and process the claim for you.



AirHelp Pricing and Fees

AirHelp operates on a ‘No Win, No Fee‘ basis, which means you only pay if your claim is successful. This fee structure is designed to make it risk-free for passengers seeking compensation for flight disruptions. 

Here’s how AirHelp’s pricing and fees work:


Compensation Amount Fee Percentage Example Fee (for illustration)
Up to €600 25% If your compensation is €600, the fee would be €150 (25% of €600).
€700 25% If your compensation is €700, the fee would be €175 (25% of €700).
Over €600 35% If your compensation is €800, the fee would be €280 (35% of €800).
€1,000 35% If your compensation is €1,000, the fee would be €350 (35% of €1,000).


The fee is calculated as a percentage of the total compensation amount you receive. This transparent fee structure ensures that passengers are only charged when they successfully obtain compensation, aligning AirHelp’s interests with their client’s success. It encourages AirHelp to maximize your claim, with the fee directly linked to your compensation amount.

For the latest pricing and fee information, please visit the AirHelp website today.


What is AirHelp Plus?

AirHelp Plus, a convenient, prepaid service, offers air passengers a host of benefits and grants them complete access to all the services offered by AirHelp. Whether you’re a frequent traveler or an occasional flyer, AirHelp Plus has tailored solutions to enhance your air travel experience.

There are two AirHelp Plus membership tiers:


Cost: €24.99 per year or €2.08 per month.

Benefits Include:


  • Compensation claims of up to €600.
  • Expenses claims of up to €6,000.
  • Luggage claims of up to €1,400.
  • Assistance with flight refunds.
  • Live chat support.



Cost: €49.99 per year or €4.17 per month.

Includes all AirHelp Plus Essential benefits:


  • It offers airport lounge access with a free voucher when a flight is delayed for over 1 hour or canceled less than 6 hours before the scheduled departure. 
  • The entry price covers a range of lounge amenities.



What Does the AirHelp Score Represent?

The AirHelp Score is a valuable feature offered by the platform, serving as a global ranking system that assesses airlines based on their reliability and customer service. With the AirHelp Score, you can easily compare airlines to determine which ones provide the best service, punctuality, and fair treatment to air passengers when unexpected situations arise.

Here are some of the top-scoring airlines, showcasing their impressive passenger experience ratings:



These scores provide valuable insights into the performance and passenger satisfaction of these airlines, helping you make informed decisions when planning your travels.


What are Air Passenger Rights?

Air Passenger Rights refer to a set of entitlements and protections afforded to air travelers. These rights are designed to ensure a fair and satisfactory travel experience, even in the face of flight disruptions or inconveniences. They encompass a range of provisions that aim to safeguard passengers in various situations, including flight delays, cancellations, denied boarding, lost luggage, and more.

Air Passenger Rights typically include the following key provisions:


  • Provision of care during delays.
  • Right to timely flight information.
  • Options for rebooking or refunds.
  • Compensation for luggage issues.
  • Protection against discrimination.
  • Right to file and seek resolutions for complaints.



How to Start a Claim

Commencing a compensation claim with AirHelp is a straightforward and user-friendly process that ensures passengers’ rights are upheld. By simplifying the claim initiation, AirHelp empowers travelers to seek the compensation they deserve without the complexity of legal procedures. 

Here’s a step-by-step guide on how to start your claim:


  • Visit the AirHelp website or app.
  • Enter your flight details, including flight number, date, and destination.
  • Submit your claim electronically.
  • Let AirHelp’s experts take over, reviewing your case and handling airline communications.
  • Stay informed with regular updates on your claim status.


By following these simple steps, you can initiate your compensation claim with AirHelp and trust their dedicated team to guide you through the process, maximizing your chances of a successful claim outcome.



Cancellation & Refund Policy

AirHelp’s cancellation and refund policy is designed to provide passengers with clarity regarding the process of canceling a claim and the associated refund conditions. 

Here’s an overview of AirHelp’s cancellation and refund policy:


Cancellation Scenario Refund Eligibility
Claim Withdrawal Passengers can withdraw their claims at any point during the process.
Claim Ineligibility If a claim is deemed ineligible for compensation, passengers are not charged a fee.
Cancellation within 14 Days If a passenger cancels their claim within 14 days of submission and no compensation has been received, a full refund is issued.
Cancellation After Compensation Award Once compensation has been awarded, no refunds are provided.
Exceptional Circumstances In cases of exceptional circumstances, AirHelp may consider refund requests on a case-by-case basis.


AirHelp’s cancellation and refund policy ensures that passengers have the flexibility to manage their claims and provides transparency regarding refund conditions. Please note that the specific refund amounts may vary based on individual cases and applicable regulations.


AirHelp Customer Ratings

AirHelp enjoys a stellar reputation on Trustpilot, boasting a 4.6-star average rating from over 167,489 reviews, a testament to their unwavering commitment to customer satisfaction. What truly sets them apart is their impressive 90% success rate for eligible claims, ensuring that the vast majority of passengers receive compensation for their air travel disruptions.

Real customer stories further underline AirHelp’s effectiveness, with reviews highlighting the platform’s ease and efficiency. This consistent track record of overwhelmingly positive customer experiences not only speaks volumes about AirHelp’s unwavering dedication to passenger advocacy but also firmly reinforces its status as a reliable ally for air travelers.

Recommended read: How to Avoid Baggage Fees: 7 Strategic Tips for the Savvy Flyer


Customer Support

AirHelp prides itself on robust customer support, available through various channels to assist passengers at any stage of their claim process. Whether you need instant assistance through 24/7 live chat, prefer to speak with knowledgeable representatives via toll-free phone lines, or access detailed online resources, AirHelp ensures you have the support you need. 

You’ll receive personalized claim updates via email and SMS, benefit from dedicated claim handlers who manage all aspects of your claim, and enjoy multilingual support in over 16 languages. For additional updates and engagement, you can also connect with AirHelp on Facebook and Twitter. With a 90% success rate, AirHelp is dedicated to helping passengers manage flight disruptions.

AirHelp Review


Also read: What is the Best Time To Book Flights in Advance?


Comparing AirHelp To Other Flight Delay Compensation

When compared to similar flight delay compensation services like Claimcompass and FlightAware, AirHelp sets itself apart with its impressive global reach, delivering assistance to passengers worldwide. With a remarkable success rate of 90% for eligible claims, AirHelp excels in securing compensation for travelers. AirHelp fosters a passenger-friendly airline industry.

What truly distinguishes AirHelp is its user-friendly approach, simplifying the claims process and guiding passengers step by step. Their commitment to supporting passengers and upholding their rights makes it a top choice for navigating flight disruptions. AirHelp’s dedication to passengers goes beyond compensation, fostering a more accountable and passenger-friendly airline industry.


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Final Note

AirHelp emerges as a reliable ally for passengers facing flight disruptions. By simplifying the compensation claim process and standing up for passenger rights, AirHelp is transforming the travel landscape, one claim at a time. It fosters accountability and a passenger-centric approach in the airline industry. AirHelp, more than a service, is a champion for fair travel, turning travel challenges into opportunities for resolution.



Affiliate Disclosure: This article contains affiliate links. We may earn a small commission at no additional cost if you purchase them. Please be assured that we only recommend products and services that meet our quality standards.



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